FAQs
Where's my order?
After you've placed an order, you will first receive a confirmation email and once the order is shipped you will then receive a second email with your shipping information and your tracking number.
What shipping methods are available?
We are proud to offer a variety of shipping methods for our customers with USPS, UPS, and FedEx. Overnight shipping options are available for customers.
What is your return policy?
We understand that sometimes things don’t work out quite as planned, and The Lash Depott is committed to making your experience the best from start to finish.
What is the difference in all of your lashes?
The Mink Box contains 100 lines ranging from lengths 11mm - 25mm with J curl bottoms 0.07 and 0.15 7mm - 10mm included. These cashmere texture lashes hold its curl and help with a dark lash line. Available in curls C, CC, D in diameter 0.03 and 0.05.
What lash curls do you carry?
We carry curls in:
B, C, CC, D, DD, J, L, M
What lashes do you recommend for different techniques?
We have many different options for the different types of techniques.
- Mega Volume: 0.03 - 0.05
- Volume: 0.03 - 0.05
- Classic: 0.15 - 0.18
- Wet Lashes
How do I take care of my glue?
Keep your glue in the temperature and humidity range it is best used in. Always clean and wipe the nozzle after use before putting the cap on.
Can I store the glue in a fridge once it is opened?
Store glue in the glue container with silica beads or in the foil pouch it came with silica beads, standing upright best in the closet far away from the source of water.
How often is a new drop of adhesive needed?
We understand that sometimes things don’t work out quite as planned, and The Lash Depott is committed to making your experience the best from start to finish.
I need help troubleshooting my adhesive. Can you tell me why it isn’t working?
Troubleshooting adhesives and diagnosing problems with them are constantly on a lash artist’s mind.There are so many things that may affect retention, and these are just some of them.
What tweezer is good for beginners?
You will need one straight isolation tweezers and one to pick up lashes. The secondary tweezer will depend on the technique you use and the shape you prefer.
What tweezer is good for classic?
We recommend straight tweezers for isolation and J curve degree for picking up classic lash. Once you have mastered your lash technique you can explore more tweezer options.
What tweezer is good for volume/ Mega Volume?
We highly recommend our 90, 45, boot degrees tweezer from any collection. They are the most precise and stable tweezers in the market.
Why are the tweezers not working for me?
Each tweezer is slightly different because it is handmade and hand polished for a better grip. Each tweezer also breaks to your hand over time and it may change the shape with use.
How to Sign Up for the brand ambassador program?
Thank you for your interest in becoming a TLD Brand Ambassador!
As a TLD ambassador, you'll play a key role in sharing our mission and products. Here’s what we ask of you: